Privacy Policy
Shengou Pty Ltd trading as LuxVinea
Level 3, 478 George Street, Sydney, NSW, 2000
Effective Date: 05/03/2025
1. Introduction
Shengou Pty Ltd, trading as LuxVinea (referred to in this Privacy Policy as “LuxVinea,” “we,” “our,” or “us”), is deeply committed to respecting and protecting your privacy. This Privacy Policy outlines in detail how we handle your personal information, including how we collect it, the ways in which we use it, how we securely store it, and under what circumstances we may disclose it to third parties.
Whether you are browsing our website, purchasing our boutique Champagnes, subscribing to our newsletter, or otherwise engaging with our services, we are dedicated to maintaining the highest standards of privacy and data protection.
LuxVinea complies with the requirements set out in the Privacy Act 1988 (Cth) and adheres to the Australian Privacy Principles (APPs), which govern the collection, use, storage, and disclosure of personal information in Australia. We are committed to handling your data responsibly, transparently, and ethically, ensuring your trust and confidence in every interaction with us.
2. What Information We Collect
We may collect the following types of personal information:
- Personal Details: Name, date of birth (to verify legal drinking age), and contact information (email, phone number, address).
- Payment Information: Credit/debit card details and billing information (processed securely via third-party payment providers).
- Order & Transaction History: Details of purchases made through our website.
- Website Usage Data: IP address, browser type, device details, and browsing behavior (collected via cookies and analytics tools).
- Communication Records: Emails, messages, and inquiries you send to us.
3. How We Collect Your Information
We collect personal information directly from you when you:
- Purchase products from our online store.
- Subscribe to our newsletter or promotional emails.
- Contact us for customer support.
- Engage with us on social media.
- Browse our website (via cookies and tracking tools).
4. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders.
- Verify your legal drinking age.
- Communicate with you regarding your purchases, promotions, and updates.
- Improve our website, services, and customer experience.
- Comply with legal and regulatory requirements.
- Prevent fraud and ensure secure transactions.
5. Sharing of Your Information
We do not sell or rent your personal data. However, we may share your information with:
- Service Providers: Third-party payment processors, couriers, IT providers, and marketing services that help us operate our business.
- Legal Authorities: If required by law or to protect our rights, customers, and business.
- Business Transfers: In case of a merger, sale, or acquisition of Shengou PTY LTD.
6. Security of Your Information
At LuxVinea, we take the protection of your personal information seriously and implement a range of reasonable and appropriate security measures to safeguard it against unauthorized access, misuse, alteration, disclosure, or loss. These measures include both technical and organizational safeguards designed to maintain the integrity and confidentiality of the information you provide to us.
We strive to ensure that your data is protected throughout its lifecycle—from the moment it is collected to when it is stored and, where necessary, securely disposed of. However, it is important to understand that no method of data transmission over the internet or electronic storage can be guaranteed to be completely secure. While we are committed to doing everything reasonably possible to protect your personal information, we cannot guarantee absolute security.
We also rely on your cooperation to help maintain the security of your information. You are solely responsible for keeping your account login details—such as your username and password—confidential and secure. We strongly recommend that you do not share your credentials with anyone and that you take care when accessing your account from public or shared devices.
7. Cookies & Tracking Technologies
Our website uses cookies to enhance user experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings.
8. Your Rights & Choices
You have the right to:
- Access and request a copy of your personal data.
- Correct any inaccurate or incomplete information.
- Request deletion of your personal data (subject to legal requirements).
- Opt-out of marketing communications at any time.
To exercise these rights, contact us at contact@luxvinea.au.
9. Retention of Data
We retain personal data only for as long as necessary to fulfill our business purposes and legal obligations. If no longer required, we securely delete or anonymize the data.
10. Age Restriction
Our website and services are intended for individuals 18 years and older. We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Shengou Pty Ltd
Address: Level 3, 478 George Street, Sydney, NSW, 2000
Email: contact@luxvinea.au
Phone: +61 402 074860
By using our website and services, you agree to the terms of this Privacy Policy.