Return Policy: At LuxVinea, we strive to ensure that every purchase not only meets but exceeds your expectations. Each bottle in our collection is carefully curated to reflect the highest standards of quality, craftsmanship, and refined heritage that define our boutique Champagne selection. From the vineyards we visit personally to the vintages we present, our commitment is to deliver an experience as exceptional as the Champagne itself.
However, we also understand that from time to time, circumstances change, or a customer may simply have a change of heart after placing an order. While we are confident in the distinctiveness and excellence of our offerings, we respect your decision and are here to provide support.
To balance our commitment to customer satisfaction with the need to protect the integrity of our premium and often limited-edition products, we have put in place a clear and fair return policy. This policy outlines the conditions under which returns are accepted, ensuring transparency and peace of mind for all LuxVinea clients.
Return Policy: Eligibility for Return
We accept returns within five (5) business days from the date you receive your order, provided the return meets the conditions outlined below. If you change your mind or no longer wish to keep the item, you may request a return during this period.
Please note that only unopened bottles in their original, undamaged packaging are eligible for return. This ensures that all returned products meet the quality and hygiene standards required for resale. Bottles that have been opened, tampered with, or damaged after delivery will not be accepted under any circumstances.
Returns are subject to approval by our customer service team and must comply fully with the conditions in this policy.
Return Policy: Restocking Fees and Return Shipping
All approved returns for change-of-mind purchases will incur a restocking fee starting from $100 per item. The exact restocking fee depends on the item being returned and its packaging, whether it’s a single bottle, a collector’s edition, or a boxed set. This fee helps us manage the administrative and logistical costs involved in processing returns, especially for items that require specific handling due to their fragility or exclusivity.
In addition to the restocking fee, the cost of return shipping is not covered by LuxVinea and will be deducted from your total refund. Customers are responsible for securely packaging the items for return transit and for covering any applicable shipping insurance to avoid breakage or loss. Items must be returned to the address provided by our team once your return request is approved.
We strongly recommend using a trackable shipping method and keeping a copy of the tracking number for your records. LuxVinea is not responsible for items lost or damaged in return transit.
Return Policy: Required Documentation for Returns
To initiate a return, please contact our customer service team within the 5-day window with the following information:
- Your proof of purchase (such as an order confirmation email or receipt)
- A detailed list of the items you wish to return
- A brief explanation for the return (e.g., change of mind, incorrect item received, etc.)
Once your return is reviewed and approved, we will provide further instructions, including the appropriate return shipping address and any relevant packaging requirements.
Non-Returnable Items
We do not accept returns under any circumstances for:
- Bottles that have been opened
- Items returned beyond the 5-business-day return window
- Products damaged due to improper handling or storage by the customer
- Custom or limited-edition items, unless proven faulty upon arrival
Need Help?
If you have any questions or need further assistance with a return, our team is here to help. Please reach out to our customer support via the contact page on our website or email us at contact@luxvinea.au
At LuxVinea, we appreciate your understanding and cooperation as we maintain the quality and exclusivity of the Champagne we offer. Thank you for choosing us to be part of your celebrations and refined experiences.